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In order to continually improve the quality of its processes and products, the BSH
is operating a quality management system covering all of its operations which
has been certified according to ISO 9001 by an independent accredited
certification body. The focus of this control instrument is on citizens‘
interests and customers‘ wishes.
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Based on its long-term quality target, the BSH’s quality management system is being
developed further and implemented in accordance with periodically updated
short-term quality objectives. This includes
- a quality policy aimed at defining clear goals and
requirements and adapting them continually to changing customers‘ demands
and at ensuring the safety of shipping and marine environmental protection;
- definition of processes at the BSH in process instructionswhich apply in addition to the general administrative rules and regulations;
- periodic in-house quality audits and management reviewsaimed at checking the effectiveness of the QM system.
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Quality policy and QM measures
1 Quality targetThe BSH’s quality target is to achieve maximum quality in
its work. Therefore, its products, services, and work processes must have the
following quality features, which are adapted to new or changing requirements
as necessary.
2 Quality features
The main quality features of the BSH’s products and services are:
- maximum customer satisfaction
- correctness
- reliability
- up-to-dateness
- timely processing
- availability.
In order to achieve our quality target, work processes at the BSH are optimised
continually in terms of overall co-ordination, economic viability, efficiency,
and simplicity.
3 Measures
The following measures have been carried out to improve the quality features:
Implementation of a QM system
In order to meet the quality target, the BSH has implemented a quality management
system defining applicable work procedures, responsibilities, and validation
methods. In this way, possible non-conformity in the development, production,
and distribution of products has been reduced to a minimum. In case
non-conformity occurs in spite of that, procedures have been established to
ensure that any additional enquiries, complaints, problems or critical issues
are dealt with and solved in due time.
Assessment of economic viability and use of equipment
Processes and work procedures are optimised where possible and reasonable using
state-of-the-art methods/techniques with a view to improving product quality
and production efficiency.
Scheduling of work processes and training
Work processes at the BSH and implementation of the QM system are scheduled as
efficiently as possible. That includes special professional development
programmes offered to employees to improve their qualification.
The BSH includes detailed quality criteria in its annual planning, which are aimed
at continually improving its processes and results. Quality requirements are
expressed as concrete, measurable data (especially data indicating quality
features) which are derived from the quality target. Quality requirements
concerning the entire BSH or several of its departments are determined annually
by the President, those affecting a single department by the Head of
Department. Short-term quality requirements are only defined on the basis of
target/actual comparisons.
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